Privacy Policy

1. Introduction & Overview

Emigro Global Educational Services ("Emigro Global", "we", "our", or "us") is dedicated to protecting the privacy, confidentiality, and security of our students, prospective applicants, and website visitors. This Privacy Policy details our practices concerning the collection, storage, use, and disclosure of personal and academic information collected through our website (emigroglobal.com), physical branch offices, student registration forms, and direct counselling sessions.

By engaging with our services, submitting enquiry forms, creating a student portal account, or handing over academic credentials, you consent to the data practices described in this document.

2. Information We Collect

To deliver professional study abroad consultancy, university applications, and visa documentation, we collect the following categories of information:

• Personal Identifiers: Full legal name (as per passport), date of birth, national ID / passport number, nationality, gender, and photograph.
• Contact Information: Active phone/WhatsApp numbers, residential address, emergency contact, and verified email address.
• Academic Background: Secondary School Certificate (SSC), Higher Secondary Certificate (HSC), Bachelor's / Master's marksheets, diplomas, graduation certificates, and medium of instruction (MOI) certificates.
• English Proficiency & Standardized Tests: IELTS, TOEFL, PTE Academic, Duolingo English Test (DET), GRE, or GMAT scorecards and test report forms (TRF).
• Immigration & Visa History: Valid and expired passport copies, previous travel records, visa refusal history (if applicable), and financial sponsorship documentation.
• Technical & Website Usage Data: IP address, device type, browser settings, operating system, and anonymous analytics metrics through cookies and tracking tools to enhance web user experience.

3. How We Use Your Information

We process your information exclusively for legitimate educational and visa facilitation purposes, including:

• Evaluating your academic profile to match appropriate study destinations, universities, and scholarship opportunities.
• Creating and submitting university admission applications to partner institutions in the UK, USA, Canada, Australia, Malaysia, and Europe.
• Facilitating the issuance of Offer Letters, Confirmation of Acceptance for Studies (CAS), I-20 Forms, and EMGS Visa Approval Letters (eVAL).
• Assisting with embassy student visa applications, document verification, biometric scheduling, and visa interview preparation.
• Communicating application updates, intake deadlines, and portal notifications via WhatsApp, SMS, and email.
• Fulfilling legal, statutory, and regulatory audit compliance obligations in Bangladesh and host destination countries.

4. Information Sharing & Third-Party Disclosure

Emigro Global does not sell or lease student data. We only disclose personal information to necessary, authorized third parties as required to process your study abroad journey:

• Partner Universities & Higher Education Institutions: International admissions departments, faculties, and official regional representatives.
• Government Agencies & Immigration Authorities: Home Office (UKVI), US Department of State / USCIS, IRCC (Canada), Department of Home Affairs (Australia), and EMGS (Malaysia).
• Credential Verification Bodies: Educational boards, testing agencies (IDP/British Council, ETS, Pearson), and background verification agencies.
• Authorized Payment Gateways & Banking Partners: Trusted institutions processing university application fees and tuition deposits.

5. Data Security & Storage Safeguards

We implement rigorous technical, administrative, and physical security measures to safeguard student records against loss, theft, unauthorized access, or alteration:

• Encrypted data transmission utilizing 256-bit Secure Sockets Layer (SSL/TLS) encryption across our web portals.
• Role-based administrative access controls restricting document access strictly to your assigned senior education counsellor and compliance manager.
• Secure cloud storage with automated backup redundancy, firewall monitoring, and scheduled vulnerability assessments.
• Confidential physical document handling protocols at our Dhaka and branch offices.

6. Data Retention Period

We retain student records only as long as necessary to fulfill the application, admission, and post-arrival assistance objectives, or as mandated by educational agency agreements and statutory regulatory timelines. Once the retention period lapses, digital records are archived or irreversibly anonymized, and physical paper copies are securely shredded.

7. Your Rights & Control

As an applicant and student of Emigro Global, you hold full legal rights regarding your personal information, including:

• Right of Access: You may request a copy of the academic and personal files we hold in your student file.
• Right to Rectification: You may ask us to update or rectify inaccurate or outdated contact information.
• Right to Withdraw Consent: You may revoke permission for optional promotional communications at any time.
• Right to Erasure: You may request document deletion where continuing processing is not required by university or visa regulations.

8. Cookies & Website Analytics

Our website utilizes cookies to deliver personalized navigation, remember your country/course preferences, and gather aggregated demographic insights. You can configure your browser to reject cookies, though certain interactive portal features may function with limited efficiency.

9. Policy Updates & Contact Information

We reserve the right to amend this Privacy Policy periodically to reflect changes in legal requirements or company procedures. Updates will be published on this page with a revised "Last Updated" date.

For questions, data access requests, or privacy concerns, please contact our Data Protection and Compliance Desk:

• Email: info.emigroglobal@gmail.com
• Hotline: +880 1717-900035
• Head Office: House No: 12, Block: A, Flat: 2D, Avenue: 1, Mirpur-10, Dhaka-1216, Bangladesh