Refund & Cancellation Policy

1. Purpose & Guiding Principles

Emigro Global Educational Services is dedicated to providing transparent, honest, and high-standard overseas education consultancy. We recognize that studying abroad involves significant emotional and financial commitment. This Refund & Cancellation Policy outlines the exact circumstances under which fees paid to Emigro Global are refundable, partially refundable, or non-refundable.

2. Free Initial Counselling & Advisory

Emigro Global offers 100% Free Initial Counselling for all students. Exploring university options, checking admission eligibility, discussing scholarship potentials, and country comparative reviews incur zero financial obligation. No charges are billed without prior mutual written consent.

3. Emigro Global Service Fees & Refund Eligibility

Where specific service packages (e.g., specialized university application handling or comprehensive documentation assistance) carry a service fee, the following terms apply:

4. Third-Party & University Payments

Students frequently make payments to external bodies during their overseas study process. Please take careful note of how external fees are governed:

• University Application Fees: Application fees charged directly by universities (e.g., in the USA, Canada, or select UK universities) are strictly non-refundable once the application has been lodged with the university admissions board.
• University Tuition Fee Deposits: When a student deposits tuition fees directly into an institution's foreign bank account to secure an unconditional offer or CAS/eVAL, refund rules are determined solely by the destination university's official refund policy. In the event of a visa refusal, nearly all accredited partner universities refund 100% of the tuition deposit minus minor administrative charges (typically £100–£500 or $150–$300) upon submission of the official embassy refusal notice. Emigro Global will assist you in lodging the refund application with the university at no extra charge.
• Embassy Visa Fees & VFS / Biometrics Charges: Fees paid to government immigration authorities (e.g., UKVI visa fee, Immigration Health Surcharge / IHS, US SEVIS I-901 fee, VFS Global biometrics fees) are subject entirely to the host government's refund rules. In cases of visa refusal, visa processing fees are non-refundable by the embassy, though unused IHS (UK Health Surcharge) fees are automatically refunded by UKVI.
• Credential Evaluation Fees: Payments made to WES, ICAS, IELTS (British Council/IDP), or medical screening clinics are completely independent and non-refundable.

5. Visa Refusal Refund Claim Procedure

If your student visa application is refused by the embassy despite submitting genuine, verified academic and financial records, you may claim any eligible consultancy refund by completing these steps:

1. Notify your assigned Emigro Global education counsellor in writing within 7 business days of receiving the refusal notification.
2. Provide an official, legible copy of the Embassy Refusal Letter (e.g., Home Office refusal notice or US Embassy 214(b) document) with all pages intact.
3. Provide the official bank deposit receipt or transaction slip issued by Emigro Global.
4. Our Compliance Department will verify the grounds of refusal within 3 business days to confirm eligibility under section 3 above.

6. Refund Processing Timeline & Method

Approved refunds are processed with strict accountability:

• Processing Timeline: Approved refunds will be transferred within 7 to 14 business days from the date of formal approval by our accounts department.
• Payout Method: To prevent fraud, refunds are credited exclusively to the student's or primary parent/sponsor's verified bank account via Electronic Fund Transfer (BEFTN/NPSB) or an Account Payee Cheque. Cash refunds are not issued.
• Proof of Settlement: An official refund confirmation statement and bank transfer reference will be emailed to the student.

7. Non-Refundable Exceptions

Under no circumstances will a refund be granted in the following scenarios:

• Failure to disclose prior visa refusals, deportation orders, or criminal records during the initial assessment.
• Submission of falsified educational transcripts, counterfeit bank statements, or tampered certificates.
• Voluntary withdrawal by the student after the issuance of an unconditional offer, CAS letter, or I-20 form without valid medical grounds.
• Failure or refusal to attend mandatory embassy biometric appointments or visa interviews.
• Rejection resulting from student failure to answer basic questions during a credible student interview regarding course details and university choice.

8. Contacting the Accounts & Refund Department

For refund inquiries, payment verifications, or status tracking of pending refund claims, please communicate directly with our accounts division:

• Email: info.emigroglobal@gmail.com
• Subject Line: Refund Claim - [Your Full Legal Name] - [Application Reference]
• Accounts Desk: +880 1717-900035
• Office Hours: Saturday – Thursday: 9:30 AM – 6:30 PM (Friday Closed)